Turning words into impact.
Strategic communication for leaders, experts and international teams.
Building trust, navigating complexity and creating impact when the stakes are high.
Let’s talk →- 1:1 Executive Advisory
- Workshops & Seminars
- Keynotes & Talks
- Moderation
Areas of expertise
Communication shapes what becomes possible.
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Executive communication
Gain clarity. Build trust. Create impact. Strengthen your personal brand and bring out the best of who you are.
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02
Negotiation & difficult conversations
Turn tension into progress. Handle conflicting interests, overcome deadlocks and achieve constructive outcomes.
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03
Navigating differences across cultures
Understand what sits beneath different communication styles and turn difference into strength.
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04
Speaking with impact
Find your voice. Strengthen your presence. Bring your ideas to life through powerful storytelling that connects, engages and inspires.
How we can work together
Four ways to put words to work.
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1:1 Executive Advisory
In person & onlineStrengthen your personal brand, sharpen your communication strategy and increase your impact: in conversations, negotiations and moments that matter.
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Workshops & Seminars
Equipping international teams to navigate differences and challenging dynamics with greater trust, clarity and impact.
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Keynotes & Talks
Fresh perspectives, powerful stories and unexpected insights. Designed to inspire, challenge and stay with you.
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Moderation
Bringing clarity, energy and wit to conferences, panels and conversations, in English, German and French.
Don’t take my word for it
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Susanne has a gift for language and for inspiring people with it. Her work has had a very positive impact on the right choice of words and helped me achieve more.
Christina Vossler Partner, Mazars Wirtschaftsprüfungsgesellschaft, Berlin -
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Excellent, lasting learning outcomes based on an efficient and truly unique learning concept.
Volkmar Fritz Head of Purchasing, KPMG Germany -
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The best training I have ever attended. A completely new approach. Much more open, lively and incredibly practical.
Alexandra Fischer Training and Development, Deutsche Welle, Bonn
My lifelong passion
Words. Their power to connect. To inspire. To change minds and lives. And what a journey they have taken me on.
From interpreting for heads of state and government at the United Nations to working with negotiators under extreme pressure. From advising international leaders to teaching at Politecnico di Milano.
And into classrooms, where I volunteer to help young people see through manipulation, framing and the influence of social media.
Different worlds. Different challenges. One common thread: what words do to us, and what we can do with them.
The book

Don’t let me be misunderstood!
Wie wir weltweit besser verstanden werden
Why does directness, which so many Germans value as efficient, so often lead to misunderstandings abroad? Drawing on her years as a UN interpreter, Susanne Kilian combines anecdotes, cultural background and insights from neuroscience with practical dos and don’ts for communicating across cultures.
Order book directly →In the press
Featured in leading German media.
Interviews, guest articles and features on communication, small talk and cultural differences. Select a card to read the original (articles are in German).
„Change your wor(l)d“Watch talkVideo
„Wir Deutschen werden schnell missverstanden“Read articleOnline
„Smalltalk ist wie Tanzen“Read articleOnline
„Das ein oder andere Fettnäpfchen“Read articleOnline„Gut gesprochen ist halb verstanden“Read articleOnline
„Warum muss man mit Deutschen für alles Termine ausmachen?“Read articleOnline„Wetter-Smalltalk ist für uns Deutsche eine doppelte Herausforderung“Open PDFPDF
„Good ist uns nicht gut genug“Open PDFPDF„Bitte recht friendly“Open PDFPDF
„Das große deutsche Missverständnis“Open PDFPDF„Deutsche werden oft missverstanden“Open PDFPDF
„Ein Vertrag ist nur die halbe Miete“Open PDFPDF
„Knacken Sie den Code“Open PDFPDF„Fremdsprachen für Fettnapfvermeider“Open PDFPDF
„So werden Sie sympathisch“Open PDFPDF„Beherrschen Sie den English-Code?“Open PDFPDF
„Den Sprachcode entschlüsseln“Open PDFPDF
Contact
Let’s talk.
Planning a keynote or workshop?
Navigating a challenging team dynamic?
Preparing for a conversation that really matters?
- Emailmail@susanne-kilian.com
- Phone+41 79 966 60 02+49 1577 2777002
- LinkedInSusanne Kilian



